eSIMBLACK - Data Deletion Policy

eSIMBLACK Data Deletion Policy

Last updated: May 15, 2026

1. Purpose of This Policy

eSIMBLACK respects user privacy and provides users with the ability to request deletion of their account and personal data, subject to applicable legal, tax, accounting, fraud-prevention, security, regulatory, and dispute-resolution requirements.

This policy applies to personal data collected through the eSIMBLACK website, mobile application, customer account system, eSIM purchasing flow, support channels, and related digital services.

2. Company Information

eSIMBLACK is operated under IT GLOBALSITE LTD, United Kingdom, London N1 7GU. eSIMBLACK acts as an independent digital eSIM service platform and partner/reseller for international connectivity services.

eSIMBLACK was developed by Engineer Jesus Garcia M., under Small Business IE Marketing and development operations in Georgia, Caucasus region, postal code 6000.

3. How to Delete Your eSIMBLACK Account

The account deletion flow may ask you to confirm the request to prevent accidental deletion. Once confirmed, eSIMBLACK will begin processing the deletion request in accordance with this policy and applicable law.

4. Alternative Data Deletion Request Method

If you cannot access your account, cannot use the in-app deletion option, or need additional assistance, you may request account or data deletion by contacting: privacy@itglobalwebs.com.

To help verify and process your request, please include:

• Your full name.
• The email address associated with your eSIMBLACK account.
• Your order number or transaction ID, if available.
• A clear statement that you are requesting account deletion or personal data deletion.

5. Identity Verification

To protect user accounts and prevent unauthorized deletion, eSIMBLACK may need to verify your identity before completing a deletion request. Verification may include confirming access to the account email address, reviewing order information, or requesting additional details reasonably necessary to confirm that you are the account owner or an authorized requester.

eSIMBLACK will not request unnecessary sensitive information for identity verification.

6. What Data May Be Deleted

After a valid deletion request is confirmed, eSIMBLACK will delete, anonymize, or de-identify personal data associated with your account where legally and technically possible. This may include:

• Account profile information.
• Login and authentication data.
• Saved preferences.
• Marketing preferences connected to the account.
• Support messages that are no longer required for legal or operational reasons.
• Personal identifiers connected to completed orders, where deletion or anonymization is permitted.

7. Data That May Be Retained

Some information may be retained after account deletion where retention is necessary or legally permitted. This may include:

• Transaction records required for tax, accounting, audit, or financial reporting.
• Payment records maintained by payment processors.
• Fraud-prevention, security, and abuse-prevention records.
• Records necessary to resolve disputes, chargebacks, refunds, complaints, or legal claims.
• Records required by regulators, courts, law enforcement, or applicable law.
• Technical logs retained for system security, diagnostics, or legal compliance.
• Information that has already been anonymized, aggregated, or de-identified.

Any retained information will be kept only for as long as reasonably necessary for the purpose for which it is retained and will be protected according to eSIMBLACK’s Privacy Policy.

8. Effect of Account Deletion

Deleting your eSIMBLACK account may result in permanent loss of access to:

• Your account profile.
• Order history.
• Support history.
• Saved preferences.
• Promotional credits, discounts, rewards, or account balances, where applicable.
• eSIM services, plan information, or activation records connected to the account.

Active eSIM products may be affected by account deletion. Before deleting your account, you should save any information you may need, including order confirmations, installation instructions, QR codes, activation details, and support references.

9. Active eSIMs and Deletion Requests

If you have an active eSIM, deleting your eSIMBLACK account does not guarantee that the eSIM profile will be removed from your device or that carrier-side technical records will be immediately deleted. Some eSIM and network records may be maintained by connectivity suppliers, mobile network operators, or roaming partners according to their own legal and technical requirements.

Users are responsible for managing eSIM profiles installed on their own devices. If you need help removing an eSIM profile from your device, contact eSIMBLACK support at: esimblack@itglobalwebs.com.

10. Processing Time

eSIMBLACK will process valid deletion requests within a reasonable period and in accordance with applicable law. Some requests may take longer if identity verification is required, if the request is complex, if records are connected to active transactions, or if retention is required for legal, tax, accounting, security, fraud-prevention, regulatory, or dispute-resolution reasons.

11. Marketing Communications

If you delete your account, eSIMBLACK will take reasonable steps to remove your account from marketing lists controlled by eSIMBLACK. However, you may still receive transactional, legal, security, or service-related messages where necessary.

You may also unsubscribe from marketing communications using the unsubscribe link in marketing emails or by contacting eSIMBLACK.

12. Third-Party Services

eSIMBLACK may use third-party providers for payments, connectivity, hosting, analytics, support, email delivery, security, and operational services. Some personal data may be stored or processed by these providers according to their own legal obligations and data retention requirements.

Where required and reasonably possible, eSIMBLACK will communicate deletion or anonymization requests to relevant service providers that process personal data on behalf of eSIMBLACK.

13. Withdrawal of Deletion Request

If you submit a deletion request by mistake, contact eSIMBLACK immediately at: privacy@itglobalwebs.com.

eSIMBLACK may not be able to cancel a deletion request once processing has started or once data has already been deleted, anonymized, or de-identified.

14. Data Protection Rights

Depending on your location and applicable law, you may have additional privacy rights, including the right to access, correct, restrict, object to processing, request portability, withdraw consent, or submit a complaint to a data protection authority.

To exercise privacy rights, contact: privacy@itglobalwebs.com.

15. Changes to This Data Deletion Policy

eSIMBLACK may update this Data Deletion Policy from time to time. The updated version will be posted with a new “Last updated” date. Continued use of eSIMBLACK services after changes become effective means the user acknowledges the updated policy.

16. Contact

For account deletion, data deletion, legal, privacy, or data protection matters, contact: privacy@itglobalwebs.com.

For eSIMBLACK customer support, contact: esimblack@itglobalwebs.com.

For general help or business assistance, contact: help@itglobalwebs.com.

For development, engineering, or technical implementation matters, contact: jesus.g@itglobalwebs.com.

© 2026 eSIMBLACK. Operated under IT GLOBALSITE LTD. All rights reserved.